AI Customer Support
Source-grounded replies for your support team.
An AI-assisted support system that classifies tickets, drafts suggested replies and responds with human approval.
Preparing a reply to a setup request
Preparing a reply to a setup request
What need does it address?
Repeated questions and scattered knowledge make support replies harder to prepare.
01 / Example use
Preparing a reply to a setup request
- 01
Classify the ticket
Setup question · Relevant product · Support queue
- 02
Review the suggested answer
Suggested explanation · Setup guide · Source check
- 03
Send with team approval
Edit · Approve · Reply
A support worker reviews the cited draft, edits it and approves the reply.
02 /
Inside the solution
01Automatic ticket classification↗
Preparing a reply to a setup request
Preparing a reply to a setup request
We classify tickets by content and business rules, defining priority and routing with the support team.
02RAG-based reply suggestions↗
Preparing a reply to a setup request
Preparing a reply to a setup request
We retrieve relevant approved knowledge to draft a response, exposing its supporting sources.
03Human approval step↗
Preparing a reply to a setup request
Preparing a reply to a setup request
We connect sending to an authorized review step, with editing, rejection and feedback flows.
03 /
How does it fit your organization?
We assess channels, knowledge bases, ticket categories and existing help-desk connections.
Connection points
- REST API
Hosting options
- Cloud
- Self-hosted
Connections and deployment options are confirmed after reviewing your systems.
04 /
Frequently asked questions
Are responses sent automatically?
The default flow described here requires human approval. Other automation levels are scoped separately.
What if no answer is found?
Tickets without sufficient source material are routed to the responsible team. They can also reveal gaps in the knowledge base.
Open-source tools to consider
AI Customer Support
Start with your needs.
Share your current process and desired outcome so we can define a suitable starting scope together.