osTicket
An open-source help desk that lets you manage customer support requests from one place.
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Overview
osTicket
osTicket standardizes how support requests are received, prioritized and answered. We extend it with RAG-based AI for classification and suggested replies.
Capabilities
Ticket management and prioritization
SLA tracking
Knowledge base integration
Multi-channel support
Use Cases
Customer help desk
Internal IT support requests
SLA-bound support processes
DigiRivet Services
Installation and configurationAI-powered classification integrationWorkflow customizationMaintenance
Integrations
REST API
Deployment Options
Self-Hosted
Cloud
AI Integration
- Ticket
- Classification
- RAG
- Suggested Answer
- Human Approval
- Reply
Related Solutions
Let's configure this platform for your organization.
Let's assess your needs around setup, customization and AI integration together.
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